Contact Us
Communication Channels
Malaysian traders can reach FBS support through several methods:
- 24/7 Live Chat
- Email Support
- Social Media
- Phone Support
- Telegram Channel
Response times vary by channel:
| Contact Method | Response Time | Languages |
| Live Chat | Under 1 minute | English, Malay |
| 1-24 hours | English, Malay | |
| Phone | Callback within 24h | English, Malay |
| Social Media | 1-2 hours | English, Malay |
Live Chat Support
Live chat provides instant assistance for:
- Account questions
- Trading platform issues
- Deposit and withdrawal inquiries
- Technical problems
- Trading conditions clarification
Access live chat through:
- FBS website
- Trading platforms
- Mobile applications
- Personal cabinet
Technical Support Coverage
Platform specialists assist with MetaTrader 4 and 5 setup. Installation guidance provided for all trading applications. Connection troubleshooting available 24/7. Expert advisors configuration support offered. Mobile trading app assistance readily accessible.
Account Management Support
Account type selection guidance offered. Leverage adjustment assistance available. Trading condition explanations provided. Account upgrade support accessible. Portfolio management consultations offered.
Complaint Resolution Channels
Malaysian traders can submit formal complaints through multiple channels:
- Online complaint form
- Dedicated email
- Written submission to local office
- Regulatory portal submission
- Legal department contact
Each complaint receives a tracking number for monitoring progress. Resolution timeframes follow Malaysian regulatory standards. All communications are documented for reference.
Support Response Standards
Service level standards for Malaysian client inquiries:
| Priority Level | Issue Type | Response Time | Resolution Target |
| Urgent | Trading/Platform | 5 minutes | 1 hour |
| High | Payment/Security | 15 minutes | 4 hours |
| Medium | Account/Documents | 30 minutes | 24 hours |
| Regular | General Inquiry | 1 hour | 48 hours |
| Low | Information Request | 4 hours | 72 hours |
Include in your email:
- Full name
- Account number
- Issue description
- Screenshots (if applicable)
- Contact information
Regional Support Centers
FBS Malaysia maintains dedicated support centers in major cities. Local offices provide face-to-face consultations in Kuala Lumpur and Penang. Regional teams handle specific market inquiries. Support staff receives regular training on local trading conditions. Malaysian market specialists provide targeted assistance.
VIP Client Support
Premium account holders receive priority support access. Dedicated VIP managers assist with specialized trading needs. Direct phone lines connect to senior support staff. Expedited response times ensure swift issue resolution. Personalized trading consultations available on request.
Phone Support
Malaysian phone support features:
- Callback service available
- Schedule appointments
- Emergency trading assistance
- Account verification support
- Payment consultation
Request callback through:
- Website form
- Personal cabinet
- Live chat
- Mobile application
Partnership Support
IB program consultation provided. Affiliate marketing assistance available. Commission structure explanations offered. Marketing material access support provided. Partnership agreement guidance available.
Social Media Channels
Connect through social platforms:
- Facebook: FBS Malaysia
- Instagram: @fbs_malaysia
- Twitter: @FBS_Malaysia
- YouTube: FBS Trading
- LinkedIn: FBS Broker
Social media support provides:
- Market updates
- Trading tips
- Company news
- Community engagement
- Event announcements
Security Assistance
Two-factor authentication setup help provided. Account security consultations available. Password reset assistance offered. Login issue resolution support accessible. Security measure implementation guidance available.
Documentation Support
KYC document submission guidance offered. Verification process assistance provided. Trading statement requests handled. Account certification support available. Legal document explanation assistance offered.
Business Hours
Support availability:
- Live Chat: 24/7
- Email Support: 24/7
- Phone Support: Monday-Friday, 9:00-18:00 MYT
- Social Media: Monday-Friday, 9:00-18:00 MYT
- Holiday schedules posted in advance
Educational Support
Trading education consultants provide learning guidance. Webinar registration assistance available. Course selection help offered to new traders. Study material access support provided. Personal education plans developed on request.
Language Support
Translation services available for:
- Trading documentation
- Platform interfaces
- Educational materials
- Support responses
- Legal documents
Communication options:
- English (Primary)
- Bahasa Malaysia
- Chinese
- Tamil
- Indonesian
Payment Support Services
Dedicated payment specialists handle deposit inquiries. Withdrawal assistance available in multiple languages. Local bank transfer support provided. E-wallet transaction guidance offered. Cryptocurrency payment consultations available.
Emergency Support
Contact emergency support through:
- Priority live chat
- Emergency hotline
- Dedicated email channel
- Telegram support
Urgent assistance available for:
- Platform disconnections
- Order execution issues
- Login problems
- Payment emergencies
- Account security concerns
Platform Integration Support
API integration assistance offered. Custom indicator setup help provided. Trading terminal configuration support available. Data feed connection guidance offered. Platform customization assistance accessible.
These sections provide additional detail while maintaining clear, concise information relevant to Malaysian traders seeking support from FBS.
Frequently Asked Questions (FAQ)
Live chat responses typically arrive within 1 minute. Email responses take 1-24 hours. Phone callbacks are scheduled within 24 hours during business days.
Support is provided in English, Bahasa Malaysia, Chinese, and Tamil. Translation services are available for additional languages.
24/7 live chat and emergency support channels remain active outside business hours for urgent trading and technical issues.
